How to Use Loyalty Points
1. How do I earn loyalty points?
You earn loyalty points with every purchase you make. For every £1 spent, you receive 1 point, which is equal to £0.01.
2. How can I see how many loyalty points I have?
Once logged into your account, click on the “My Loyalty Points” link on your account page. This will take you to a page where you can see your current points balance and details about past orders and the points they’ve earned.
3. How do loyalty points work?
When you make a purchase, your loyalty points will first be marked as "validating." Once your order has been marked as shipped, your points will change to "confirmed," and you can use them.
4. How do I use my loyalty points?
Once your points are confirmed, you can convert them into a voucher code on the "My Loyalty Points" page. Simply click the option to convert your points, and a voucher code will be generated.
5. How do I apply my voucher code at checkout?
After generating your voucher code, you can apply it during the checkout process. Just enter the voucher code in the appropriate field to redeem your points for a discount on your order.
6. Is there a minimum amount of points needed to convert into a voucher?
No, you can convert any number of confirmed points into a voucher whenever you choose.
7. Do loyalty points expire?
No, your loyalty points don’t expire, so you can accumulate and use them at your convenience!
8. Can I combine loyalty points with other discounts or promotions?
Yes, you can use your loyalty points voucher alongside other promotions unless stated otherwise in the offer’s terms and conditions.
If you have any further questions about using your loyalty points, feel free to contact our customer service team!